Communication Policies
Good communication is a high priority in our office. We believe it is important that you
are regularly informed of the status of your case and that you are able to contact our office
to keep us advised of any changes. We encourage you to ask questions. In order effectively
communicate we observe the following communication policies:
COPIES OF DOCUMENTS. You will be provided with copies of all documents used
in your case, including pleadings, correspondence, or exhibits. Please let us know if you have
questions about any documents.
SCHEDULING APPOINTMENTS. If you wish to schedule an appointment with an attorney
in our office, please call the legal assistant working with your attorney. They may be reached,
during regular office hours (Monday through Friday, 8:00 a.m. until 5:00 p.m.) at 330-8800. When
you schedule an appointment please tell the legal assistant the agenda so that the attorney has an
opportunity to review your file and prepare for the meeting. If we initiate the appointment, we
will give you our agenda so you can come to the meeting prepared to work and with copies of any
required documents.
TELEPHONE COMMUNICATIONS. You may find that calling and leaving a message for an
attorney in their "voicemail" does not result in an immediate return call. While we try to return
messages as quickly as possible, we prefer to schedule telephone conferences on matters that are
not emergencies through our legal assistants. We have found that this avoids playing "phone tag"
and guarantees that when we do discuss your case on the telephone that we have your file and any
other information available. You can also ask to speak with the legal assistant and convey a
message to your attorney in that manner.
VOICE MAIL. Messages may be left on our voice mail system. There is voice mail
available for both attorneys and legal assistants.
E-MAIL COMMUNICATIONS. We do have email addresses (see the "contact us" section
of this website) and you are free to send communications via the Internet. E-mail communication
is a good way to convey data that does not require a response (i.e. "Here is the insurance policy
number...", etc.).